Last updated: 18 October 2020
At richmcsimmentals.com, we are committed to protecting your privacy as a customer and an online visitor to our website. We
use the information we collect about you to maximize the services that we provide to you. We respect the privacy and
In the course of your visits to our website or use of our products and services, we may obtain the following information about
you: name, company name, email address, telephone number, credit card details, billing address, geographic location, IP
address, survey responses, support queries, blog comments and social media handles (together ‘Personal Data’).
Our services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we
become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible.
If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent,
then please contact us.
You can review, correct, update or delete your Personal Data by either logging into your account and making the changes
yourself or contacting us directly to do so.
Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating
with you, providing technical support, notifying you of updates and offers, sharing useful content, measuring customer
satisfaction, diagnosing problems and providing you with a personalised website experience.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing
communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to
improve our services, including: administering our website, producing reports and analytics, advertising our products and
services, identifying user demands and assisting in meeting customer needs generally.
Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be
available for others to see. If you subsequently remove this information, copies may remain viewable in cached and archived
pages on other websites or if others have copied or saved the information.
We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All
information we receive from you is stored and protected on our secure servers from unauthorized use or access.
Credit card information is encrypted before transmission and is not stored by us on our servers.
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across
borders for storage and processing in countries other than Canada. If your Personal Data is transferred and processed outside
Canada, it will only be transferred to countries that have adequate privacy protections.
We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply
with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance
with the applicable law.
We do not and will not sell or deal in Personal Data or any customer information.
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of
richmcsimmentals.com, our customers or third parties.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customerinformation, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. Wewould only disclose your Personal Data in good faith and where required by any of the above circumstances.